AVAILABLE FOR D365 / POWER PLATFORM / AI COLLABORATIONS
Ayush Soni
5+ years · 8x Microsoft Certified · Senior Associate @ PwC. I architect enterprise Dynamics 365 CRM & AI-driven solutions — from Copilot agents to production plugins — that transform customer engagement through intelligent automation.
Currently exploring: Cloud Solution Architect · Dynamics 365 / Power Platform Engineering · AI Engineering roles
0
Years experience
0
MS Certifications
0
Enterprise clients
// booting profile shell
01 — ABOUT
Turning enterprise CRM & AI ambitions into shipped, reliable systems.
As a Senior Associate at PricewaterhouseCoopers (PwC) with 5+ years of experience and 8 Microsoft certifications, I specialize in Dynamics 365 CRM, Power Platform, Azure, Copilot Studio, and AI-driven solutions — helping enterprises transform customer engagement through intelligent automation that drives efficiency and scales with business growth.
My expertise spans architecting end-to-end CRM solutions, converting complex Power Automate flows into high-performance C# plugins, building AI-powered applications, and implementing enterprise integrations including SAP. Beyond CRM, I build and deploy AI agents on Adobe's internal Cognito agent platform, and bring AI into my own engineering workflow — from Cursor-driven automated test-case generation to authoring structured skill.md files and PR-review agents that catch issues before a human ever has to.
1 interface Profile {
2 role: "Senior Associate",
3 company: "PwC",
4 focus: "D365 CRM & AI Solutions",
5 previously: "Consultant @ Capgemini",
6 education: "B.Tech CS, SRM University",
7 recognition: ["XTRAMILE Award"],
8 yearsExperience: 5,
9 certifications: 8,
10 } // always shippingENTERPRISE CLIENTS SERVED
Seven engagements, one consistent standard of delivery.
02 — SKILLS
An engineer's toolkit — from CRM plugins to AI agents.
$ git branch — checkout a category to see what's on it.
AI agent engineering
Designed and shipped AI agents on Adobe's internal Cognito agent platform — from agent-chat orchestration to grounding responses in live application data.
AI-assisted test generation
Built a testing workflow around Cursor to auto-generate test cases from code changes, cutting manual test-authoring time.
skill.md authoring
Write structured skill-definition files that extend AI coding agents with repo-specific conventions and workflows.
PR-review agent
Built an automated agent that reviews pull requests for correctness and convention drift before a human reviewer looks.
Copilot Studio & prompt engineering
Copilot Studio, AI Builder, and hands-on prompt engineering for generative-AI features embedded directly into CRM workflows.
Sales, Customer Service & Field Service
End-to-end customization and implementation of Dynamics 365 CRM (Online) across all three core modules.
Plugins & workflow activities
Custom C# plugins and workflow activities to encode business logic server-side.
Business Process Flows
Complex, multi-stage BPFs that guide users through compliant, auditable processes.
Ribbon Workbench
Custom ribbons, sitemaps, and icons tailored to how each business actually works.
JavaScript & C# customization
Form scripting, custom actions, and plugin development for behavior no out-of-the-box configuration can reach.
Canvas & Model-Driven Apps
Built Canvas Apps spanning 30+ screens with complex, maintainable architecture, plus Model-Driven Apps with custom sitemaps.
Power Automate
Complex automations, approval processes, and a purpose-built Flow Monitoring System for error tracking.
Power Pages
Customer-facing business websites with custom validation logic and duplicate-detection safeguards.
Azure Logic Apps & Functions
Serverless integration and automated data exchange between CRM and external systems.
Custom connectors & APIs
Purpose-built connectors and APIs bridging D365 to systems with no native connector.
CI/CD pipelines
Azure DevOps pipelines and GitHub Actions for continuous integration and deployment.
SAP ↔ D365
Real-time synchronization, order flow, and customer-outstanding values kept consistent across both systems.
SharePoint & Outlook
Document management and email tracking woven directly into CRM workflows.
WhatsApp API
Two-way customer communication — appointment reminders, confirmations, and rejections.
{
"ai": ["Cognito Agents", "Copilot Studio", "Cursor", "PR-review agents"],
"platform": ["Dynamics 365", "Power Platform"],
"cloud": ["Azure Functions", "Logic Apps", "DevOps"],
"languages": ["C#", "JavaScript", "TypeScript", "SQL"],
"integrations": ["SAP", "SharePoint", "WhatsApp API"]
}
03 — KEY IMPACT
Measured outcomes, not just deliverables.
Filter the log the way you'd filter a commit history.
Built and deployed AI agents on Adobe's internal Cognito platform, grounding conversational responses in live application data.
Introduced a Cursor-powered testing workflow that auto-generates test cases straight from code changes, cutting manual test-authoring time by ~X hrs/week.
Authored skill.md definitions that extend AI coding agents with project-specific conventions.
Built an automated PR-review agent that flags convention drift before a human reviewer looks.
Implemented AI-driven solutions and prompt engineering for enhanced client workflows.
Redesigned enterprise approval frameworks, reducing processing time by ~XX%.
Built real-time SAP ↔ D365 CRM synchronization ensuring data consistency.
Converted complex Power Automate flows into optimized C# plugins.
Developed a Flow Monitoring System for error tracking — received client recognition.
Created a WhatsApp-integrated CRM enabling 2-way customer communication.
Integrated Outlook and SharePoint for unified email tracking and document management.
Delivered a Canvas App spanning 30+ screens with complex, maintainable architecture.
Implemented Azure DevOps pipelines and GitHub Actions for continuous integration and deployment.
04 — CERTIFICATIONS
8x Microsoft Certified.
Validated depth across the Power Platform, Dynamics 365, and Azure stack.
PL-900
Power Platform Fundamentals
MB-910
D365 CRM Fundamentals
PL-400
Power Platform Developer
AZ-900
Azure Fundamentals
PL-200
Power Platform Functional Consultant
MB-230
Customer Service Functional Consultant
AZ-204
Developing Solutions for Azure
AB-900
Copilot and Agent Administration Fundamentals
05 — EXPERIENCE
The path so far.
2024 — PRESENT
merged consultant/capgemini → mainSenior Associate · PricewaterhouseCoopers (PwC)
git checkout -b senior-associate/pwc
Architecting Dynamics 365 CRM, Power Platform & AI-driven solutions for enterprise clients, spanning plugin development, Copilot Studio integrations, and cross-system enterprise integrations.
2021 — 2024
branched from educationConsultant · Capgemini
git merge consultant/capgemini --squash
Delivered D365 CRM implementations and automation solutions — recognized with SE Performance Shares for exceptional client outcomes.
EDUCATION — INITIAL COMMIT
B.Tech, Computer Science
SRM University, Chennai
06 — CONTACT
Let's build something
intelligent together.
Open to Dynamics 365, Power Platform & AI collaborations, and to connecting with fellow Microsoft technology enthusiasts.
VERIFY MY WORK
$ open https://ayushsoni25.com