AVAILABLE FOR D365 / POWER PLATFORM / AI COLLABORATIONS
Ayush Soni
5+ years ยท 8x Microsoft Certified ยท Senior Associate @ PwC. I architect enterprise Dynamics 365 CRM & AI-driven solutions โ from Copilot agents to production plugins โ that transform customer engagement through intelligent automation.
Currently exploring: Cloud Solution Architect ยท Dynamics 365 / Power Platform Engineering ยท AI Engineering roles
0
Years experience
0
MS Certifications
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Enterprise clients
// booting profile shell
01 โ ABOUT
Turning enterprise CRM & AI ambitions into shipped, reliable systems.
As a Senior Associate at PricewaterhouseCoopers (PwC) with 5+ years of experience and 8 Microsoft certifications, I specialize in Dynamics 365 CRM, Power Platform, Azure, and AI-driven enterprise solutions โ architecting systems that transform customer engagement through intelligent automation, not just configuration.
My expertise spans end-to-end CRM architecture, high-performance C# plugins, and enterprise integrations including SAP โ increasingly alongside AI-native engineering: RAG-powered chatbots grounded in personalized data, an orchestrator agent coordinating specialized sub-agents, and AI agents on Adobe's internal Cognito platform. I bring that same AI-first mindset into my own workflow too โ from Cursor- and Claude-driven test generation and PR-review agents to structured skill.md files that teach coding agents my team's own conventions.
1 interface Profile {
2 role: "Senior Associate",
3 company: "PwC",
4 focus: "D365 CRM & AI Solutions",
5 previously: "Consultant @ Capgemini",
6 education: "B.Tech CS, SRM University",
7 yearsExperience: 5,
8 certifications: 8,
9 } // always shippingENTERPRISE CLIENTS SERVED
Seven engagements, one consistent standard of delivery.
02 โ SKILLS
An engineer's toolkit โ from CRM plugins to AI agents.
$ git branch โ checkout a category to see what's on it.
AI agent engineering
Designed and shipped AI agents on Adobe's internal Cognito agent platform โ from agent-chat orchestration to grounding responses in live application data.
AI-assisted test generation & QA scenarios
AI agents that generate unit tests and edge-case QA scenarios directly from code changes, wired into CI/CD โ cutting manual test-authoring time and catching issues before review.
skill.md authoring
Write structured skill-definition files that extend AI coding agents with repo-specific conventions and workflows.
PR-review agent
An automated agent that reviews pull requests for correctness, convention drift, and missed edge cases before a human reviewer looks โ reducing review cycles and defect leakage.
Multi-agent orchestration
Built an orchestrator agent that coordinates specialized sub-agents โ review, test generation, QA โ into one managed workflow instead of isolated one-off tools.
Copilot Studio & prompt engineering
Copilot Studio, AI Builder, and hands-on prompt engineering for generative-AI features embedded directly into CRM workflows.
RAG-powered chatbots
Chatbots grounded in retrieval-augmented generation over personalized, user-specific data โ so responses stay accurate to each user's own context instead of generic.
Sales, Customer Service & Field Service
End-to-end customization and implementation of Dynamics 365 CRM (Online) across all three core modules.
Plugins & workflow activities
Custom C# plugins and workflow activities to encode business logic server-side.
Business Process Flows
Complex, multi-stage BPFs that guide users through compliant, auditable processes.
Ribbon Workbench
Custom ribbons, sitemaps, and icons tailored to how each business actually works.
JavaScript & C# customization
Form scripting, custom actions, and plugin development for behavior no out-of-the-box configuration can reach.
Canvas & Model-Driven Apps
Built Canvas Apps spanning 30+ screens with complex, maintainable architecture, plus Model-Driven Apps with custom sitemaps.
Power Automate
Complex automations, approval processes, and a purpose-built Flow Monitoring System for error tracking.
Power Pages
Customer-facing business websites with custom validation logic and duplicate-detection safeguards.
Azure Logic Apps & Functions
Serverless integration and automated data exchange between CRM and external systems.
Custom connectors & APIs
Purpose-built connectors and APIs bridging D365 to systems with no native connector.
CI/CD pipelines
Azure DevOps pipelines and GitHub Actions for continuous integration and deployment.
SAP โ D365
Real-time synchronization, order flow, and customer-outstanding values kept consistent across both systems.
SharePoint & Outlook
Document management and email tracking woven directly into CRM workflows.
WhatsApp API
Two-way customer communication โ appointment reminders, confirmations, and rejections.
{
"ai": ["Cognito Agents", "RAG chatbots", "Multi-agent orchestration", "Copilot Studio", "Cursor", "Claude", "PR-review agents"],
"platform": ["Dynamics 365", "Power Platform"],
"cloud": ["Azure Functions", "Logic Apps", "DevOps"],
"languages": ["C#", "JavaScript", "TypeScript", "SQL"],
"integrations": ["SAP", "SharePoint", "WhatsApp API"]
}
03 โ KEY IMPACT
Measured outcomes, not just deliverables.
Filter the log the way you'd filter a commit history.
Built and deployed AI agents on Adobe's internal Cognito platform, grounding conversational responses in live application data.
Introduced a Cursor- and Claude-powered testing workflow that auto-generates test cases straight from code changes, cutting manual test-authoring time by ~6 hrs/week.
Authored skill.md definitions that extend AI coding agents with project-specific conventions.
Built an automated PR-review agent that flags convention drift before a human reviewer looks.
Designed a RAG-powered chatbot grounded in personalized, user-specific data, keeping responses accurate to each user's own context.
Built an orchestrator agent coordinating specialized sub-agents โ review, test generation, QA โ into one managed workflow.
Automated a client's project-closure process end-to-end โ live data validation, a pass/fail readiness dashboard, orchestrated multi-entity closure โ using Cursor AI, Claude, and Copilot to accelerate delivery.
Redesigned enterprise approval frameworks, reducing processing time by ~35%.
Built real-time SAP โ D365 CRM synchronization ensuring data consistency.
Converted complex Power Automate flows into optimized C# plugins.
Developed a Flow Monitoring System for error tracking โ received client recognition.
Created a WhatsApp-integrated CRM enabling 2-way customer communication.
Integrated Outlook and SharePoint for unified email tracking and document management.
Delivered a Canvas App spanning 30+ screens with complex, maintainable architecture.
Implemented Azure DevOps pipelines and GitHub Actions for continuous integration and deployment.
Built Jenkins CI/CD pipelines for React apps integrated with Dynamics 365, with environment gates and rollback paths for predictable releases.
$ git commit --allow-empty -m "spell it out"
โจ Hand-drawn in commit squares โ not real telemetry, just for fun.
04 โ CERTIFICATIONS
8x Microsoft Certified.
Validated depth across the Power Platform, Dynamics 365, and Azure stack.
PL-900
Power Platform Fundamentals
MB-910
D365 CRM Fundamentals
PL-400
Power Platform Developer
AZ-900
Azure Fundamentals
PL-200
Power Platform Functional Consultant
MB-230
Customer Service Functional Consultant
AZ-204
Developing Solutions for Azure
AB-900
Copilot and Agent Administration Fundamentals
05 โ EXPERIENCE
The path so far.
2024 โ PRESENT
merged consultant/capgemini โ mainSenior Associate ยท PricewaterhouseCoopers (PwC)
git checkout -b senior-associate/pwc
Architecting Dynamics 365 CRM, Power Platform & AI-driven solutions for enterprise clients, spanning plugin development, Copilot Studio integrations, and cross-system enterprise integrations.
2021 โ 2024
branched from educationConsultant ยท Capgemini
git merge consultant/capgemini --squash
Delivered D365 CRM implementations and automation solutions for enterprise clients.
EDUCATION โ INITIAL COMMIT
B.Tech, Computer Science
SRM University, Chennai